글로벌화는 '만능인'의 시대이다. 호텔에서 일한다면, 서비스, 업무 외에도 영어에도 능통해야 한다. 영어를 잘해야 좋은 서비스를 제공 할 수 있고, 좋은 실적으로 이어진다. 매주 꼭 알아야 할 호텔 영어 표현을 익히면서 경쟁력 있는 호텔 전문가가 될 수 있다.
Catchi 영어 - 영어를 배우는 멋진 앱
객실 예약 - 호텔 영어로
R: Good morning. Room Reservations. May I help you?
G: Yes, I'd like to book a room.
R: Thank you, Sir. For which date and how many guests will there be at your party?
G: From April 16th to 20th. Just my wife and myself.
R: From April 16th to 20th. And which kind of room would you prefer, sir?
G: A Twin, please.
R: Could you hold the line please? I'll check our room availability. (After a while) Thank you for waiting, sir. We have a twin room at US$180 per night, will that be all right?
G: Ok, I'll take it.
R: Thank you, sir. May I have your name and phone number, please?
G: Sure. My name is Aaron Johnson, and my phone number is 3242-5827.
R: Mr. Aaron Johnson, phone number is 3242-5827. Excuse me, how do you spell your first name?
G: It's double-A, R, O, N.
R: Double-A, R, O, N. Thank you, Mr. Johnson. May I have your arrival time on April 16th?
G: Around 9 p.m.
R: Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now.
If you make a guaranteed reservation, we can hold the room overnight.
Would you like me to make a guaranteed reservation by credit card?
G: Fine. Do you accept American Express?
R: Yes. May I know the number?
G: It's 134986
R: Thank you, Mr. Johnson.
You've made a guaranteed reservation at the New York xx Hotel, from April 16th to 20th for 5 nights.
If you can't arrive as scheduled, please inform us before 6 p.m. on April 16th.
Thank you for calling and we look forward to serving you.
체크인 - 호텔 영어회화
C=Front Office Clerk
C: Good afternoon. Welcome to ABC hotel. May I help you?
G: Yes, I'd like to check in, please.
C: Certainly, sir. May I have your name, please?
G: I'm Lawrence Brown.
C: Do you have a reservation with us. Mr. Brown?
G: Yes, from tonight.
C: Just a moment please. I'll check our reservation record. (After a while) Thank you for waiting, Mr.Brown.
Your reservation is for a twin from March 5th to 7th for three nights. Is that right?
C: Could you fill out the registration form, please?
C: How would you like to make payment?
G: By American Express Card.
C: May I take a print of the card, please?
G: Sure, here you are.
C: Thank you, Mr. Brown. Your room number is 2809. That's on the 8th floor. A bellman will show you the room. Please enjoy your stay.
컴플레인 응대 - 호텔 영어로
C=Front Office Clerk
C: Good evening. Front Office. Can I help you?
G: This is Mrs. Stevenson, Room 1503. I've just checked in and I'm not happy with my room.
C: May I know what is wrong?
G: The room is smelly and there is someone's hair on my bed! I didn't expect such things would happen in your hotel.
C: I'm sorry to hear that. Mrs. Stevenson. I'll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
G: That's fine. Thank you.
C: You're welcome, Mrs. Stevenson. My name is Simon, and if there is anything else I can do for you, please don't hesitate to call me.
체크아웃 - 호텔 영어회화
C: Good morning, sir. May I help you?
G: Yes, I'd like to check out.
C: Certainly sir. May I have your room key, please?
G: Sure, Here it is.
C: Just a moment, please. I'll draw up your bill for you.
(After a while)
C: Mr. Johnson, your bill totals US$520, How would you like to make the payment?
G: By credit card. Do you accept Visa?
C: Yes, Mr. Johnson.
G: Here you are.
C: Could you sign here, please?
C: Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.
#호텔 체크인 영어
#호텔 직원 영어
#호텔 프론트 영어
#호텔 짐 보관 영어
#호텔 예약 영어
#호텔 체크아웃 영어